Privacy Policy

We may collect account details such as your name, email address, and login information when you create or manage an account.

We may collect chat messages, prompts, lyrics, uploaded audio, images, videos, reference files, generated outputs, project details, and usage activity so EMMA can provide Chat, Music Studio, Samples & Loops, AI presets, Lyrics Studio, Chords, Stems, Image Studio, Video Studio, and Cloud Library.

Cloud Library records may include song titles, version numbers, key, BPM, genre or folder labels, file metadata, playback links, storage usage, and other information you choose to save with a project.

We may collect billing, subscription, credit balance, wallet balance, usage charge, and transaction information when you purchase or manage a plan, add wallet funds, or use a paid feature. Stripe processes payments.

We use your information to operate EMMA, provide product features, generate requested music or creative outputs, process uploaded audio, store Cloud Library projects and versions, process payments, maintain account access, and improve the product experience.

We may use technical and usage data to monitor performance, debug issues, prevent abuse, and improve reliability and quality.

We may use information about uploads and generated content to enforce our Terms of Service, respond to support requests, investigate abuse, and protect the service and its users.

Chat messages, recent replies, and a running conversation summary are sent to the connected AI provider to produce a response. The current Chat integration uses Groq.

The current chat conversation is held in the open page and is not saved as account chat history by EMMA. Reloading, leaving the page, or starting a new chat may clear it. Copy any reply you want to keep.

We retain account-linked usage counters to manage access and prevent abuse. The absence of saved chat history does not mean that no processing or provider retention occurs; infrastructure and AI providers may handle request data under their own applicable policies.

Payments and subscription management are handled through Stripe. We do not store full card details on this site.

If you open the billing portal, certain account and subscription details are shared with Stripe as needed to manage your plan.

Audio, image, and video uploads, prompts, lyrics, transcription requests, and generated outputs may be processed by EMMA and its connected model or infrastructure providers to deliver requested features.

Uploaded songs, vocals, beats, samples, reference tracks, images, videos, lyrics, melodies, presets, stems, and project files may be stored or transmitted as needed to create outputs, separate stems, save versions, and provide playback or download links.

You are responsible for the content you upload or submit. You should not upload or submit copyrighted or third-party material unless you own it or have the rights, licenses, and permissions needed to use it with EMMA.

FOLINO LLC does not verify that uploaded content is cleared for copyright, publishing, sample, master, vocal, likeness, or other rights. You are responsible for any rights clearance needed for your uploads and use of generated outputs.

If you save content to Cloud Library, we may store your uploaded files, generated tracks, versions, metadata, and playback links so you can access and manage them in your account.

Free accounts have no Cloud storage. Paid plans have the storage allowance shown for that plan.

Cloud Library is intended as a creative workspace and product feature, not as a permanent archive or backup service. You should keep your own copies of important work.

You may delete projects or versions through available product controls where supported, although some records may remain temporarily in backups, logs, or systems needed for security, legal, billing, or operational purposes.

Clear history in Image Studio or Video Studio hides past completed and failed generations from that studio’s history. We save a history visibility preference on your account. Cloud files, generation records, billing records, and generations already in progress are kept.

Clearing history is not a request to delete your files or personal information. Use the available Cloud deletion controls to remove saved work, or contact us for help with a privacy or account deletion request.

We use cookies and browser storage for sign-in, preferences, drafts, cached account or library information, and continuity between creative tools. Clearing browser storage may sign you out or remove unsaved work; it does not delete files saved in Cloud Library.

See our Cookie Policy for more information about cookies and your browser controls.

We may share limited data with service providers that help us run the product, such as hosting, authentication, payments, analytics, storage, audio processing, music and lyrics generation, transcription, image and video generation, stem separation, and AI/model infrastructure. The providers involved depend on the feature and model you choose.

We do not sell your personal information.

We retain information for as long as needed to operate the service, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of data and the operational need behind it.

You may update certain account details from your account settings.

You may contact us through the Contact page for account access, billing questions, or privacy-related requests, including requests to access, correct, or delete information. We may need to verify your identity before acting on a request.

If you have questions about this Privacy Policy, contact FOLINO LLC through the website or support channels listed in the EMMA product.